Shipping & Returns

The Milano Impex Private Limited is always there in the service of their customers. By providing the high quality of products, they also provide best shipping services and return and refund policies to their customers. You will get the following facilities when you will purchase a product from the online shopping portal of Milano Company.

Shipping facility across the country

We have always tried to satisfy our customers in every possible way. Sometimes, it may not be possible to ship items on time due to the product characteristics or availability. It may happen that there may be some restrictions on acceptation of your order for delivery in certain pin codes areas as product can’t be shipped in those areas. In that case, the order of the customer will not be accepted online and a message will be sent to the customer to change the PIN code and shipping area. 

  • Team of honest professionals

We have a team of honest professionals who will take care of the delivery of the product to the customer. The vehicles in which our goods are shipped are equipped with GPS tracking systems so that we have complete knowledge where the vehicle is going at a certain point in time. The team members in our company are working with us for many years.

  • Free shipping

We are providing free delivery of products to our customers. If you are buying a product below an amount of 500 rupees, then you have to pay extra charges. If the customer will order a product which costs more than 500 rupees, then the customer won’t have to pay any extra shipping charges. The customer won’t have to pay any other extra taxes while they make a purchase on our website.

  • Fast shipping

We provide fast shipping to our customers on all kind of products. The customers won’t have to wait for more than 15 days of placement in order to get the delivered item at their place. You just need to place your order by entering correct details with appropriate address and correct PIN code. After making the payment, the order will be confirmed and your product will go for the shipping immediately. 

  • Original quality of product

We guarantee our customers 100% original quality of products. The biggest doubt which arises in the mind of customers while buying from online shopping portals is about the quality of the product. The customers would not have to make any compromises with regarding the originality of the product. The customers will get the product which they would order. All the footwear in our company are made under the

Returns and exchange Policy

All the policies at our shopping portal are customer friendly so that there would not be thearrival of any problem while making the decision to shop on our website. Sometimes, it happens that customer may not like the product after getting it or it is also possible that there would be some mistake in the size and colour of the footwear. If the customers want to exchange the product, then only 15 days of time is given from the date of receipt. We will accept only the product which is not used by the customers. Used merchandise will not be accepted.

If you would buy footwear from the SALE products, then you can’t get a refund, return or replacement. You can get refund and replacement of the products which you haven’t bought from the SALE products.

Process to return the product

If there is any mistake in the delivery of the product or if the customer doesn’t want to take the product, then he/she can return the unused product in the same original packing as it was sent to you by the company. The customer can call on 011-41007836. After calling to the customer care service, the customer would be asked to mention the order number, date of purchase and the mode of payment before accepting the return. The customer can send a mail on brands@egleshoes.com to return any product. If you want to make a replacement, then you can tell the product name to the customer care service and after the approval, the replaced product will be couriered to you. If you want to return the product, then the amount excluding the bank charges will be returned to you. The company will bear the cost of transferring back the product to you. If you will courier the product to us, then you have to bear that cost.

Refund and Cancellation Policy

After placing an order, not all companies allow you to cancel your order. Once the customers choose the option of making an order, they have to buy the product in any case. But we are totally on the side of our customers. If you have changed your mind and you want to cancel the order, then you can cancel the order within 24 hours of the placing the order.

The amount which you paid while placing your order on our website will be returned within the ten days of cancellation of theorder. The customers don’t have to worry about our honesty because we want to serve our customers in the best possible way. If you have any other query, then you can contact the online customer care service that is always there for the help of their customers. You can clear all your doubts by talking to the professionals.